Refund policy

Returns
We want you to love your purchase! If you're not satisfied, you may request a return within 14 days of receiving your item. Please note genuine change of mind refunds/returns are not accepted, but please contact our office and we will work with you to find a resolution.

To be eligible for a return:

• The item must be unused, in original condition, and in the original packaging
• Proof of purchase is required (order confirmation or receipt)

Please contact us at hello@thegreatescapegear.com before returning your item. Returns without prior approval may not be accepted.

Return Shipping
Customers are responsible for return shipping costs unless the item is damaged or incorrect. We recommend using a trackable shipping service for peace of mind.

Damaged or Faulty Items
If your order arrives damaged or is faulty, please contact us immediately with photos of the issue. We will arrange a replacement or refund at no cost to you.

Refunds
Once your return is received and inspected, we’ll notify you by email. If approved, your refund will be processed to your original payment method.
Please allow up to 7 business days for the funds to appear, depending on your bank or payment provider.